Terms, Conditions & Hire Agreement

Please carefully review our terms and conditions, sign and date the document to indicate your acceptance of the terms, and promptly return it to us at your earliest convenience. The document can be returned to the following: hirewonderland@gmail.com

1. A responsible adult over the age of 18 must supervise children at all times, without being under the influence of alcohol or drugs. Hire Wonderland is not responsible for any damage, accidents, or injuries resulting from alcohol and/or drug use.

2. Limit the number of children on the equipment to 15 and do not overcrowd it. Ensure that children do not push, collide, fight, or behave in ways that may cause harm or distress to others. Jumping from the tops of the equipment is not allowed.

3. If a child is sick or unwell, it is recommended that they do not use the play equipment. Parents or guardians must inform Hire Wonderland beforehand.

4. Hire Wonderland is not responsible for any special needs or illness-related side effects suffered by children who come into contact with their soft play equipment. By signing the contract/hire terms and conditions, parents or guardians accept full responsibility for any viable outcomes.

5. Do not use face painting, party poppers, streamers, colored hair spray bubbles or silly string, glitter, fairy floss, Slurpee's, slime, or paint near or on the equipment.

6. If the equipment becomes heavily soiled, the hirer must clean it using only water to prevent damage.

7. If any damage occurs during the party, inform Hire Wonderland so they can arrange for repairs. The hirer will be invoiced for any costs incurred, including the replacement of missing equipment.

8. Children with a history of back or neck problems or who are feeling unwell or have a serious medical condition should not use the equipment.

9. Do not use the equipment if it becomes wet as it may become slippery. Use a towel to dry it. The hirer will be accountable for any damage found.

10. Bookings and equipment hire are for four hours only.

11. While we clean the soft play equipment and balls after every event, we recommend that adults supervise children and discourage them from putting balls in their mouths for hygiene reasons.

12. Our pricing includes Eva mats, three bouncing animal hoppers, and one rocker.

13. In case of a child being injured, seek medical attention immediately or call 000. We are not liable for any injury, hospital, ambulance charges, and aftercare, as it is the hirer's full responsibility and duty of care. By signing below, you agree to this.

14. The setup should not be changed unless weather conditions are extreme. If it is raining, pick up the equipment with someone else and place it under shelter. We do not accept liability for any injuries or damages caused. You will be held accountable for any damages.

15. When younger children and toddlers are leaving the ball pit, particular care should be taken to avoid accidents. Diving, jumping, or standing on the side of the ball pit or playhouse is not allowed. Smoking or barbecues are not allowed near the soft play equipment.

16. Once set up, the hirer is responsible for taking due care and attention to avoid damage to the soft play equipment and injury to its users.

17. We will operate only within the accepted standards of health and safety. Our staff on-site reserves the right to refuse any services that contravene these standards or our insurance terms.

18. Please be careful with children around the inflatables (jumping castles/bubble dome) as there are sandbags holding the inflatable down. These sandbags are not to be played with as these are the anchor for the inflatables and are required by law. Emptying any sand out of the bags will cause the bond to be forfeited.

19. Please ensure that all balls are placed back inside the ball pit by hirer before our arrival for pack-up. We expect to pick up our play area in the same condition it was left in. Please note that if more than 10 balls are left outside of the ball pit there will be a pick up ball pit fee of $200.

20. Our business hours are from 9 am to 5 pm. If your event is outside of these hours, there will be an after-hours service charge, which will be discussed upon booking with Hire Wonderland. Extra hours can be requested and approved during your hire period, subject to many factors and the owner's approval.

21. We will not set up outside without a plan B for a fully enclosed setup inside at your venue or home. Please keep this in mind when requesting an outside booking.

22. It is the hirer's responsibility to read and understand these terms and conditions of hire before making a booking.

23. REMINDER: No food or drink is allowed in or around the play equipment.

24. Please do not wear shoes, including high heels, in or around the play equipment and mats.

25. No face painting or animals, including dogs and cats, are allowed in or around the equipment.

26. Please read through these terms and conditions again on the day of your chosen hire as a reminder.

Booking Holding Policy

When booking our soft play and/or our jumping castles, a $200 bond/holding fee is required to secure your date and chosen items for hire. This fee is fully refundable via internet transfer within fifteen business days of the first business day after your event, provided that our terms and conditions, signed by both parties (hirer & directors), have been followed. These terms include rules such as: no shoes for children and adults, especially high heels which can damage our mats; no food or drink allowed inside the play area, especially in the ball pit - failure to comply may result in forfeiture of your bond. Any damages to our play equipment or mats will result in additional costs for repairs and damages, including our insurance claim amount ($1,000) and any import fees or charges for the items. By signing our contract, you agree to these conditions.

Hire Wonderland reserves the right to cancel or replace items in unforeseen circumstances, such as damaged items, shipment delays, state lockdowns, or COVID-19 restrictions. We will communicate with the hirer throughout the process to ensure a smooth planning experience.

Please note that if you decide to cancel your booking prior to your event, the bond/holding fee will not be refunded.

COVID 19 POLICY:

If your event is affected by a COVID-19 lockdown or restrictions preventing it from taking place, the $200 bond/booking fee will be credited to your account for future use. This credit is valid for 12 months from your original event date. Please keep in mind that any balances paid towards your hire will also be credited for future use with a validity period of 12 months. After the expiration of the 12-month period, any remaining balance will be forfeited.

We accept payment via cash or bank transfer to the following account:

Commonwealth Bank

Account Name: Hire Wonderland PTY

Description: Your name and event date

BSB: 063-027

Account No: 1027 5950

Ref: Your name and event date

The setup time for our equipment typically takes around 60 minutes, and the same duration is required for packing up and removing the equipment. However, the actual time may vary depending on the accessibility of the venue and the amount of items booked. Please note that setup and pack up times are not included in your 4-hour hire period. When booking your venue times, it is important to consider this additional time requirement to ensure a smooth experience. This allows us to properly set up the equipment, conduct necessary testing, and commence the party on schedule. Likewise, it enables us to efficiently dismantle the equipment, store it appropriately, and leave the venue in its original condition.

While Hire Wonderland will make every effort to arrive with sufficient time for setup, we cannot be held accountable for any delays caused by unforeseen circumstances, such as traffic congestion, inclement weather, limited access, uncooperative venues, furniture obstructions, and other similar factors.

Please be advised that Hire Wonderland strictly PROHIBITS THE INCLUSION OF FACE PAINTING, GLITTER, PAINTING, SLIME, SAND, OR TEXTER activities at your event.

The setup and removal of our party hire equipment typically require approximately 60 minutes.

Please note that we are unable to accommodate requests for pick up on the following business day based on personal preferences or venue requirements. The agreed-upon pick up times, as indicated below and signed for, must be adhered to. Regardless of the specific arrival time within the agreed time frame, it is essential to allocate 60 minutes for the packing up process.

Kindly be aware that if equipment is scheduled for pick up on the subsequent day, a double hire rate may be applicable. By signing below, you acknowledge your agreement to this condition.

Please provide us with information regarding the presence of stairs, ramps, elevators, single or double doors at the venue, as this may impact the access of certain soft play equipment. We prioritize the protection of our equipment and will not cause any damage while gaining access to the venue. Failure to inform us of these details may result in additional charges imposed by Hire Wonderland, including fees for staircase access, elevators, or distances exceeding 20 meters from the setup area. Please feel free to contact Hire Wonderland during the booking process.

Please note that there is an additional fee of $100 if stairs or an elevator are required, and we will only ascend a single flight of stairs. We reserve the right to deduct this amount from the bond if the Hirer fails to provide access details during the booking. Prior to installing the equipment, please ensure that all surfaces are level. For outdoor installations, we can only set up on concrete and synthetic grass; grass, rocks, bark, etc., are not suitable. The surface area must be free from mud, dirt, rocks, dog poop, or bark. If the setup is indoors in a garage, please ensure that the surface area is free from oil spills, paint, and any personal tools or hardware that may be accessible to children. We cannot be held accountable if you choose to keep hazardous materials nearby.

Hire Wonderland will arrange the equipment setup to ensure the safety of the children. However, we cannot be held liable for any accidents, injuries, or damages that may occur during the hire period. The equipment must not be moved, except in the case of rain or extreme heat.

After delivery has been completed at the venue address, if unsuitable weather conditions, inadequate space, venue access issues, changes of mind, item cancellations, or unsuitable grounds occur, the full hire fee will still apply. In the event of rain on the day of the event, we will contact you before delivery to discuss available options. If the event cannot proceed due to rain, you will receive a credit towards a future event.

Please note that if it has rained previously or is raining on the day of the event, we will need to set up under an enclosed covered area. We will not set up under an open area such as an alfresco, portico, marquee, etc., during rain. We can only deliver equipment to a suitably sized open space, and we cannot be held responsible for furniture removal or area cleaning. If the designated area is insufficient for the equipment, we will coordinate with you to provide appropriately sized soft play pieces (onsite only). This circumstance is beyond our control, and we assume no responsibility if your items deviate from the original order due to inadequate space or access, etc. It is still necessary to pay the full hire amount as those items have been delivered, regardless of their ability to be installed. Please ensure that a completely clear area of at least 6X6 meters is available around the setup location. The more space provided, the better the set-up options. This ensures that the set-up crew can move around comfortably and safely and allows for greater flexibility in positioning the equipment optimally. Additionally, please be mindful of potential hazards such as exposed wires, sharp objects, or other items that could cause injury. Remove any hazardous items and clearly mark the area as a set-up space. Lastly, create a clear path to the work area that is free of obstacles.

All hired props must be kept in the same condition as they were received. This includes the removal of any decals, signage, flowers, balloons, etc. Please pay special attention to food residue on cake stands, candy carts, etc. Failure to remove such items before collection will result in the cost of cleaning and removal being deducted from your bond. Please refrain from picking up or moving any props from their designated positions. Animal safari props are for display purposes only and not intended for personal use. Adults and children should not sit or lean on these props, as they can be easily damaged and require costly replacement. Please consider that these props are imported, and replacement costs will apply if they are damaged.

Cancellation Policy: Please note that the $200 booking fee is non-refundable under any circumstances. If you choose to cancel your reservation after paying the $200 Bond/Booking fee, the entire Bond amount will be forfeited (except in cases of genuine medical reasons, where a credit for a future booking may be provided). In instances of severe weather conditions, Hire Wonderland retains the right to cancel a booking.