FAQ

Can I get a discount on jumping castles if I order a soft play package? Yes you can! You can choose whichever soft play package you would like and we will deduct $50 off the total amount when you purchase a soft play package with a 3m jumping castle or larger.

I’m finding it hard to find a venue but I know I want to book a soft play package from Hire Wonderland, is it possible to make a tentative booking while I find a venue? Yes! We understand that it can be overwhelming trying to find a venue that has it all. We are here to help! Just tell us what package/s you are after and we can work with you on preparing for the big day! Please email us at hirewonderland@gmail.com to discuss further. 

Aren’t into emailing? We also will respond to you via private messages on Instagram. Follow us here: @hirewonderland 

What if I change my mind? Unfortunately we do not offer refunds at Hire Wonderland. But we are happy to exchange if the item/s is/are available for hire the same date you require.

Do you have insurance? Yes! Our copy of insurance is sent along with your confirmation of hire.

I want to have my event outside! Is this possible with the hire? Soft play can become quite hot when left outside in the sun. Therefore we will only place softplay outside if there is enough shade all day long on the specific area. This will need to have enough roof space to cover the soft play from any sun/water damage. It will also need to be clean area away from any mud.

Jumping castles can go outside although it is weather restricted.

Restrictions: No rain forecasted, Wind conditions must be under 25km per hour.

We always recommend you have a back up plan if the weather is sadly not appropriate on the day. This can be moving the event to the indoors or if it is the wind not appropriate then you may choose to swap for another item we have available such as ball pit.

Balloon dome/bubble house? If your wanting to hire a balloon dome, an attendant is also needed. This is to ensure safety of all the guests  at the event whom are using the balloon dome and also to ensure appropriate use of our balloon dome.

Can I choose the colours of my pack? Certainly! Each pack selection offers a delightful range of colors to cater to your preferences. 

Can I customise my own soft play packages? Definitely! You can even choose a range of different items in various colours or set colours. 

Do you have a wide range of ball colour selections? We have over 13 different colours to choose from for our ball pits! Let us know your theme and colours your wanting and will do the rest! 

How long is my hire for? 5 hours unless negotiated otherwise. Our set up and pick up time is not included in your hiring time.

Is face painting allowed? There is strictly no face paint, glitter, poppers, textas, slime or markers allowed. This may cause permanent damage to our equipment and will result in the loss of your bond.

Are shoes  allowed on the soft play area or in the jumping castle? Shoes are not allowed at Hire Wonderland on the equipment as this may damage our equipment. Heels also cause damages to our mats which will result in the   loss of  your bond. Barefoot is recommended or socks with grips to keep the children safe at all times

Can I pick up and set up? We allow pick up of our props only in Caroline Springs.

Unfortunately we do not allow for our customers to pick up and set up soft play and/or inflatables.

At hire wonderland we have had training on product placement and work safety. We want your equipment to look as best as it can as this reflects our work and we need it to be done in a safely manner.

.What ages are the soft play for? 0-5 years old. 

Can we have food/drinks in the play area? In our soft play and inflatable area, we do not allow food and drinks to prevent damage as it may stain our equipment. 

Do you have a delivery, setup and pick up fee? Yes we do and this depends on your location and also if soft play is included in delivery or if it is just inflatables or props. We will send delivery fee as soon as you send through what your after and where the event is located. 

How often do you clean your equipment?  We are really big on cleaning at Hire Wonderland. We are constantly cleaning our equipment at the warehouse but also do a big clean and sanitize at the event once all set up.